1. The work breakdown structure can be an effective aid for communication in which

situation(s)?

A. Internal within the project team

B. Internal within the organization

C. External with the customer

D. Internal and external to the project

1. 工作分解结构在下列哪种情形下可作为沟通的得力助手？

A. 项目团队内部

B. 执行组织内部

C. 与客户的外部沟通

D. 项目内外部沟通

2. You are having a very difficult time keeping the project schedule on track. The project is 15

months long and requires 200 people to complete. You have just fixed all the project problems to your satisfaction, but the SPI is currently 0.76, the CPI is 1.33, and there are over 25 tasks on the critical path. In the isuue log, you should report:

A. That the project is doing well

B. That the project will be late

C. That the project cost is behind budget

D. The issues and options

2. 你因无法将项目进度控制在计划之内而处于非常困难时刻。该项目时间15个月，需要200

人来完成。虽然所有项目问题都得到了地解决，但是当前的SPI为0.76，CPI为1.33，且关键路径上有25项工作。那么在问题日志中，你应该报告：

A. 项目进行得很好

B. 项目将推迟交工

C. 项目成本低于预算

D. 问题及解决方案

3. The project status meeting is not going well. Everyone is talking at the same time, there are

people who are not participating and many topics are being discussed at random. Which of the following rules for effective meetings is not being adhered to?

A. Courtesy and consideration of each other .

B. Schedule meetings in advance

C. Have a purpose for the meeting

D. Create and publish an agenda

3. 项目状态会议进展不顺，每个人都在讲话，有人不参与会议，许多议题随机讨论。下列哪个

是有效的会议规则而未被遵守？

A. 相互谦恭和体谅

B. 事先对会议进行规划

C. 有明确的开会目的

D. 制定并公布会议议程

4. Barriers can influence communication when sending or receiving information. Which of the

following is not a barrier?

A. Prejudices

B. Attitudes and emotions

C. Personalities and interests

D. Feedback

4. 在发送或接收信息时，沟通障碍能影响沟通效果。下面哪一项不属于沟通障碍？

A. 偏见

B. 态度和情绪

C. 个性和兴趣

D. 反馈5. The MOST likely result of communication blockers is that:

A. The project is delayed

B. Trust level is enhanced

C. Conflict occurs

D. Senior management is displeased

5. 沟通障碍最有可能导致的结果是：

A. 项目进度落后

B. 信任度增强

C. 矛盾产生

D. 高级管理层不高兴

6. Communications are often enhanced when the sender ______ the receiver?

A. Speaks up to

B. Uses more physical movements when talking to

C. Talks slowly to

D. Shows concern for the perspective of

6. 当信息发送者_________时，沟通效果会增强。

A. 大声的对信息接受者说话

B. 在沟通时对信息接受者多使用肢体语言

C. 缓慢的与信息接受者说话

D. 在沟通中站在信息接受者的角度考虑问题

7. Your project is well into the execution phase and remains on time, on budget and on

specification. This morning,your project sponsor called to express concern about the project. Based on the schedule baseline, the project should be nearing implementation, but the sponsor does not know the current status of the project.You remind the sponsor that your team produces a detailed status report weekly and distributes it via e-mail. The sponsor indicates that e-mil is too impersonal and verbal updates are preferred. This situation suggests problems with which of the following project management processes?

A. Plan Communications

B. Distribute Information

C. Report Performance

D. Manage Stakeholder Expectations

7. 项目顺利进入到执行阶段，进度正常、在预算内并符合规范。今天早上，项目发起人来电话

表示担心。基于进度基准，该项目接近执行阶段，但该发起人不清楚项目目前状态。你提醒他你们团队每周出一份详细的项目状态报告并通过电子邮件发送。该发起人表示电子邮件太没人情味而喜欢口头确认。这一现象说明下列哪个管理过程出了问题？

A. 规划沟通

B. 发布信息

C. 报告绩效

D. 管理干系人期望

8. Formal written correspondence with the customer is required when______.

A. Defects are detected

B. The customer requests additional work not covered under contract

C. The project has a schedule slippage that includes changes to the critical path

D. The project has cost overruns

8. 在什么情况下需要使用正式书面函件与客户沟通？

A. 发现产品缺陷时

B. 客户要求增加合同中没有规定的项目范围时

C. 项目的关键路径变更导致进度落后时

D. 项目成本超支时

9. The project manger is expecting a deliverable to be submitted by e-mail form a team

member today. At the end of the day, the project manager contacts the team member to notify him that it has not been received. The team member apologizes and says that he

- 58 -was not able to e-mail the deliverable, and it was sent through the mail instead. The team member goes on to explain that he notified the project manger that this would occur during

a phone conversation they had while the project manger was traveling. “Wasn’t that the

conversation we had when I told you I could not hear you well due to poor cell phone coverage?” asks the project manger. “Yes,” replies the team member. What could have avoided this problem?

A. Paralingual communication

B. Adding to the issue log after the phone call

C. Better attention to determining communications requirements

D. Feedback during the communication

9. 项目经理正在等待团队成员今天以电子邮件形式提交给他的可交付成果，可是到今天晚上

时，他还未收到邮件，就联系了该团队成员。该团队成员向项目经理道歉并解释说，他无法用电子邮件形式提交该可交付成果，而是选择通过邮寄形式寄出，并想打电话通知项目经理，但项目经理正在旅行，所以没有打通。项目经理问道：“我不是告诉过你，我在旅行时手机信号不好，根本无法接电话吗？”团队成员回答：“是的，你确实说过。”做好下列哪项可以避免上述问题？

A. 良好的语言表达沟通

B. 在打电话之后，将此事计入问题日志

C. 更好的关注沟通需求

D. 做好沟通中的反馈

10. Which of the following regarding Report Performance is correct?

A. It is done during planning

B. It is done during excecution

C. It is done during monitor and control .

D. It is done during closure

10. 下述关于报告绩效的说法，哪一项是正确的？

A. 在规划中进行

B. 在实施中进行

C. 在监控中进行

D. 在收尾中进行

11. Extensive use of communication is most likely to aid in solving complex problems.

A. Verbal

B. Written

C. Formal

D.Non-verbal

11. 广泛使用下述哪项沟通方式可以有助于复杂问题的解决？

A. 口头

B. 书面

C. 正式

D. 非语言沟通方式

12. Which of the following is most true?

A. Written communication is the best skills in communication.

B. Even though you are focusing on good communication,you cannot be held

responsible for how well the message is received by someone whose native language

is not the same as yours.

C. The type of organization is a major consideration in communications planning.

D. Communications management plan should focus on the internal communication

needs.

12. 下列哪些最正确？

A. 书面沟通是沟通中最好的技能B. 尽管你很关注良好的沟通，你也不可能对与你的母语不同的某人接受信息的好坏程度负

责

C. 在沟通计划编制中，组织类型是一个主要的考虑因素

D. 沟通管理计划应把重点放在内部沟通需求上

13. When a project manager is engaged in negotiations, non-verbal communication skills are

of:

A. Little importance

B. Major importance

C. Importance only when cost and schedule objectives are involved

D. Importance only to ensure you win the negotiation

13. 在项目经理进行谈判时，非语言形式的沟通技能：

A. 起很小的作用

B. 起重要的作用

C. 在涉及成本和进度目标时，才起重要的作用

D. 仅就确保你在谈判中胜出起到重要的作用

14. To a project manager, what is disadvantage of progress reports over watching what is

going on in a project asking questions, and assisting team members?

A. Progress reports include information from all the team

B. Progress reports include information from stakeholders

C. Progress reports generally show problems after they have occurred

D. Progress reports supply information about trends

14. 对于项目经理而言，阅读进展报告同实地观察项目情况、询问问题并协助团队成员的工作相

比，有什么不利之处？

A. 进展报告包含所有团队成员提供的信息

B. 进展报告包含干系人提供的信息

C. 一般进展报告在事发后才显示发生的问题

D. 进展报告提供趋势方面的信息

15. A major stakeholder has requested that the project manager issue reports on the amount of

testing done throughout the life of the project, however testing is only a minor aspect of the quality control plan. It would be BEST for the project manager to:

A. Issue the report as this a major stakeholder and their needs would have been included

in the stakeholder management plan

B. Do not issue the report as project resources should be expended on communicating

information that contributed to success

C. Request details of the information the stakeholder needs in the report and provide that

information to those handing the quality control

D. Have the stakeholder meet with the project sponsor to get the sponsor’s agreement

that project fund should be expended on this effort

- 60 -15. 一名主要的干系人要求项目经理就项目生命周期整个过程进行的测试数量签发报告，然而，

测试仅是质量控制计划的一小部分。项目经理最好：

A. 因为这是一名主要干系人，其需求已经包含在干系人管理计划内，所以签发报告

B. 因为项目资源应该用在可以促进项目成功的信息的沟通上，所似不签发报告

C. 要求了解干系人需要在报告内包括的详细信息，并将信息转交给负责质量控制的人员

D. 安排干系人与项目发起人见面，并争取发起人同意将资金用到这项沟通工作上

16. A project manager has a problem with a team member’s performance. What is BEST form

of communication for addressing this problem?

A. Formal written communication

B. Formal verbal communication

C. Informal written communication

D. Informal verbal communication

16. 项目经理对一名团队成员的绩效有点问题。解决这一问题的最有效的沟通方式是？

A. 正式书面沟通

B. 正式口头沟通

C. 非正式书面沟通

D. 非正式口头沟通

17. A large, one-year telecommunications project is about halfway done when you take the

place of the previous project manager. The project involves three different sellers and a

project team of 30 people. You would like to see the project’s communications

requirements and what technology is being used to aid in project communications. Where will you find this information?

A. The project management plan

B. The information distribution plan

C. The bar chart

D. The communication management plan

17. 当你从之前的项目经理手里接手工作的时候，这个需要历时一年时间的大型电信项目完成

了一半。该项目包括三名不同的卖方以及一个有30名成员的项目团队。你想要了解项目的

沟通需求，以及用什么技术来帮助项目沟通。你可以从哪里找到相关信息？

A. 项目管理计划

B. 信息发布计划

C. 条形图

D. 沟通管理计划

18. Communication is the key to the success of a project. As the project manager, you have

three stakeholders with whom you need to communicate. As such, you have six channels

of communication. A new stakeholder has been added that you also need to communicate with. How many communications channels do you have now?

A. 7

B. 10

C. 12

D. 16

18. 沟通是一个项目成功的关键。作为一位项目经理，你需要跟三位干系人沟通一下。此时你有

六个沟通渠道。另外又新增加了一个干系人，你也需要跟他沟通。你现在有多少沟通渠道？

A. 7

B. 10

C. 12

D. 16

19. The critical element in a project’s communication system is the _____ .

A. progress report

B. project directive

C. project manager

D. Customer19. 在项目沟通系统中的关键因素是 _____ 。

A. 进展报告

B. 项目指示

C. 项目经理

D. 客户

20. During the middle of the project, things have been going well. The work authorization

system has allowed people to know wen to start work, and the issue log has helped keep track of stakeholder’ needs. The sponsor has expressed his appreciation for the team members’ efforts by hosting a milestone party. The project manager gets a call from a team member saying the results from the completion of her activity’s predecessor are two days late. Which of the following reasons would BEST describe why this occurred ?

A. The project manager was focusing on the sponsor’s needs

B. Functional management was not included in the communications management plan

C. The successor activities should have been watched, not the predecessors

D. The right people were not invited to the milestone party

20. 在项目的过程中。一切都进行得很顺利。工作授权系统允许人们知道什么时候开始工作，问

题日志帮助干系人进行记录。发起人通过举行一个有里程碑意义的聚会来表示他对队员努力的赞赏。项目经理从某团队成员那边接到一个电话，说她的活动的前置任务推迟了两天完成。

下面哪个愿意能最好地阐述发生的事情？

A. 项目经理关注发起人的需要

B. 职能经理没有包括在沟通管理计划之中

C. 应该关注后续活动，而非前置活动

D. 正确的人没有被邀请到里程碑意义的聚会中

21. The project manager is working to clearly describe the level of involvement expected from

everyone involved in the project in order to prevent rework, conflict and coordinationg problems. Which of the following best describes the project manager’s efforts ?

A. Integration management, control, communications planning

B. Smoothing, control, goodwill ,gold plating

C. Validate scope, quality control ,execution

D. Risk assessment, scheduling, lessons learned, stakeholder management

21. 项目经理正在致力于明确描述参与项目的每个人的预期参与程度，以便防止返工、冲突和协

调问题。下列哪项可以最恰当第描述项目经理的工作？

A. 整合管理、控制和规划沟通

B. 缓和、控制、商誉和镀金

C. 确认范围、质量控制和执行

D. 风险评估、制定进度、经验教训和干系人管理

22. Changes to some project deliverable have been documented in the project management

plan. These changes, and other project information, have been distributed according to the communications management plan. One stakeholder expressed surprise to the project manager upon hearing of a documented change to a project deliverable. All stakeholders received the communication containing notification of the change. What should the project manager do?

A. Determine why the stakeholder did not receive the information and let him know when

is was published

B. Ask the functional manager why the stakeholder did not understand his responsibility

C. Review the communications management plan and make revisions of necessary

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PMP课堂作业题十、项目沟通管理

D. Address the situation in the next steering committee meeting so others do not miss

published changes

22. 一些项目的可交付成果的变更已经记录在项目管理计划中。这些变更，以及其他项目的信息，

已经根据沟通管理计划而发布出去了。当一名干系人听到了这个变更时，向项目经理表达了

自己的惊讶。所有的利益相关者都收到了包含变更的通知。项目经理应该怎么做？

A. 了解为什么那位干系人没有收到信息，并且让他知道什么时候公布的信息

B. 询问职能经理为什么那名干系人不能理解他的责任

C. 回顾沟通管理计划，并进行必要的修改

D. 在下次指导委员会会议上解决这个问题，这样其他人就不会错过公布的变更

23. You are working on an 18-month project with a small, co-located team. The project sponsor

and senior management are in another city and have requested weekly updates. The customer requires monthly meetings, because the team members are busy with the project executing processes, they would like to reduce the frequency of meetings. Which of the following BEST describes how status meetings should be managed on this project?

A. During project executing, you do not need to hold status meetings as long as you send

the key stakeholders a status report every week.

B. Once a month the entire team, including senior management, should meet with the

customer. You should discuss the details of the previous month’s issues and the

current status.

C. During project executing, it is only necessary for the project manager to meet with the

customer once a month to fulfill your contractual obligation. Provide the customer with

the status report and copy this report to key stakeholders.

D. The frequency and level of meetings as well as the format and type of information to

be exchanged should be defined in the project’s communications management plan

during project planning.

23. 你负责一个历时18个月的项目，项目很小，而且团队成员工作在一起。项目发起人和高级

管理层工作在另外一个城市，他们要求每周进行项目更新，客户要求每月召开一次会议。由

于项目处于执行阶段，团队成员都很忙，他们希望减少开会的频率。关于对应该如何控制项

目状态会议的描述中，以下哪项是最佳的？

A. 在项目执行过程中，项目经理不需要召开状态会议，因为你每周都会向主要干系人发送

状态报告

B. 因为整个团队成员和高级管理层每个月都需要和客户开会，所以应该在这次会议上讨论

项目上个月的详细信息和近况

C. 在项目执行阶段，项目经理每个月都必须和客户开会以履行合同条款，在这个会议上

向客户提供项目状态报告，同时抄送给主要干系人

D. 会议的频率和级别，以及需要交换的信息形式和版本都应该规划阶段定义在沟通管理计

划中

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