Sentences
Housekeeping. May I come in?
我是客房服务部的，可以进来吗？
When would you like me to do your room, sir?
先生，您希望我什么时间来给您打扫房间呢？
You can do it now if you like.
如果你愿意，现在就可以。
I would like you to go and get me a flask of hot water.
我想请你给我拿一瓶开水来。
I'm sorry that your flask is empty.
很抱歉您的水壶空了。
May I do the turn-down service for you now?
现在可以为您收拾房间了吗？
Oh, thank you. But you see, we are having some friends over.
噢，谢谢。但你知道我们邀请了一些朋友过来聚聚。
Could you come back in three hours?
你能不能过3小时再来整理？
Certainly, madam. I'll let the overnight staff know.
当然可以，女士。我会转告夜班服务员。
Would you tidy up a bit the bathroom？
请整理一下浴室好吗？
I've just taken a bath and it is quite a mess now.
我刚洗了澡，那儿乱糟糟的。
Besides, please bring us a bottle of just boiled water.
此外，请给我们带瓶刚烧开的水来。
It's growing dark. Would you like me to draw the curtains for you?
天黑下来了，要不要拉上窗帘？
Is there anything I can do for you?
还有什么事要我做吗？
I'm always at your service.
乐意效劳。
Dialogue A
A: Housekeeping. May I come in?
B: Yes, please.
A: When would you like me to do your room, sir?
B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?
A: Yes, what is it?
B: I would like you to go and get me a flask of hot water.I need some hot water to wash down medicine after breakfast.
A: I'm sorry that your flask is empty. I'll go and get you an-other flask that's full at once.
B: Thank you.
Dialogue B
(The Turn-down Service)
A: Good evening, madam and sir. May I do the turn down service for you now?
B: Oh, thank you. But you see, we are having some friends over. We're going to have a small party here in the room. Could you come back in three hours?
A: Certainly, madam. I'll let the overnight staff know. They will come then.
B: That's fine. Well, our friends seem to be a little late. Would you tidy up a bit the bathroom? I've just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. We'd treat our guests to typical Chinese tea.
A: Yes, madam. I'll bring in some fresh towels together with the drinking water.
B: OK.
A: (Having done all on request) It's growing dark. Would you like me to draw the curtains for you, sir and madam?
C: Why not? That would be so cozy.
A: May I turn on the lights for you?
C: Yes, please. I'd like to do some reading while waiting.
A: Yes, sir. Is there anything I can do for you?
C: No more. You're a smart girl indeed. Thank you very much.
A: I'm always at your service. Goodbye, sir and madam, and do have a very pleasant evening.
Words and Expressions
flask n. 长颈瓶，热水瓶
overnight a. 终夜的，一夜间的
cozy a. 舒适的，温暖的
service n. 服务，帮助
前台接待常用英语口语
酒店前厅接待常用的27句英语口语！
1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？
6．We'll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是50美元一天。
12． What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．听起来还不错。这个房间我要了。
P>14． By the way， I'd like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。
15．Welcome to our hotel．欢迎光临。
16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？
17． Let me have a check again．让我再看一下。
18．The Reception Desk is straight ahead．接待处就在前面。
19．After you， please．你先请。
20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？
21．There is a shop on the ground floor．一楼有个商店。
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。
25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chinese food today．今天我想尝尝中国菜
酒店英语口语对话
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
非正式英语 正式英语
What’s your name? May I have your name?
您贵姓？ 请问您贵姓大名？
Do you want some tea? Could you like some tea?
您要喝茶吗？ 请问您想喝茶吗？
Over here, please. Could you come this way please?
这边请。 请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.
* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4. Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1． 自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3． 询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan?
请问您想要何时参观昆山？
When would you like to have lunch?
请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4． 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to LI JIA Hotel.
中午好，先生，欢迎光临丽嘉酒店
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7． 当客人准备离开时，可以说：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
您好，这里是问询处。
“Information Desk speaking. May I help you?”
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.
这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.
不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
他回来时，我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
三．柜台服务
B=行李服务员（Bellman）
C=服务员 (Clerk)
H=客房服务员（Housekeeping）
BC=领班（Bell Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to China-trust Hotel.
小姐，晚安。欢迎光临中信酒店。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.
对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
带领客人至客房
酒店常用英语口语：表示道歉酒店常用英语口语一百句：表示道歉
Apologies 表示道歉
酒店常用英语口语（一）
37、I‘m sorry，sir （madam）。
对不起，先生（小姐）。
38、I‘m very sorry.
非常抱歉。
39、I‘m sorry to trouble you.
对不起打扰你了。
40、I‘m sorry to have taken so much of your time.
对不起占用你太多时间了。
41、I‘m sorry to have kept you waiting 。
对不起让你久等。
酒店常用英语口语（二）
42、Excuse me for interrupeing you.
原谅我打挠你了。
43、I hope you‘ll forgive me.
我希望你能原谅我。
Answers to Apology（对道歉语的应答）
44、It doesn‘t matter.
没关系。
45、It‘s nothing.
没什么。
46、Never mind.
别放在心上。
酒店常用英语口语（三）
47、That‘s nothing.
没什么。
48、Don‘t bother about that.
别再想它。
49、Don‘t worry about it.
别担心。
50、Don‘t apologize， It was my fault.
别道歉，这是我的错。
Good wishes（良好祝愿）
51、Have a good time！
祝你们玩得愉快！
酒店常用英语口语：前厅部用语
（1） Have you a reservation？
您预订过吗？
（2） May I have your name and room number？
您能告诉我您的名字与房间号码吗？
（3） Here is your room key.
给您房间钥匙。
（4） Please pay at the cashier's desk over there.
请去那边帐台付款。
（5） Are these your baggage？ May I take them for you？
这些是您的行李吗？我来帮您拿，好吗？
（6） I'm afraid our hotel is fully booked on that date.
对不起，我们饭店那一天的客房全部订满了。
（7） Your room is confirmed for that day. We look forward to serving you.
您要的那一日房间已经确认了。我们期待着为您服务。
（8） I'll cancel Mr Bell's reservation from February 27th for three nights.
我将取消BELL先生从2月27日开始3个晚上的预订。
（9） May I reconfirm your departure date？
我可以再次确认您的离店日期吗？
（10） I'm sorry， madam. We don't have any vacancy at the moment.
对不起，小姐，我们现在没有空房间。
（12） How many pieces of luggage do you have？
请问您有几件行李？
（13） Is there anything valuable or breakable in your bag？
您包里有贵重或易碎物品吗？
（14） You can get your money changed at the cashier's Desk..
您可以去收款处兑换钱。
（15） Could you take a message for her， please？
你能不能为我给她留信口信？
（16） Just a moment， please， sir. I'll put you through.
请稍等一下，先生。我马上为您接通。
（17） For outside calls， please press 9 first and when you hear the dialing tone， press the number you want.
打外线请先按9，听到声响后再按您所要的号码。
（18） How would you like to make payment， sir.
先生，请问您将如何付款？
（19） Here is your change and receipt， sir. I'll send a bellman up to get your luggage.
先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。
（20） The rate of your room will be paid by your host unit while the others should be at your expense.
您的房费将由接待单位支付，而杂费则应由您自己付。
（21） How many copies do you need？
您要复印几份？
（22） Can you give me your fax number， sir？
请您告诉我您的传真号码好吗？
（23） When can I pick it up？
我什么时间能取？
礼宾部英语礼宾部 Concierge
行李生 Bell man / Bell boy
门童 Doorman
行李 Luggage / Baggage
行李架 Luggage rack
行李存放处 Luggage Depository
行李车 Baggage trolley
司机 Driver
导游 Tour guide
电梯 Elevator
洗手间 Toilet
机场 Airport
火车站 Railway station
商场 Shopping center
超市 Super market
小费 Tip
雨伞 Umbrella
接机服务 Pick-up service / Limousine service
行李寄存 Check baggage
叫早服务 Morning call
贵重物品 Valuables
易碎物品 Fragile objects
自助早餐 Buffet breakfast
往前直走 Straight on
常用词汇
五星级酒店Five-star hotel
前厅部 Front office department
总台 Reception / Front desk
总机 Operator / Service center
商务中心 Business center
票务 Ticket service
游泳池 Swimming pool
西餐厅 Western restaurant
中餐厅 Chinese restaurant
大堂吧 Lobby lounge / 医务室 Clinic Room
桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon
多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room
停车场 Parking lot
总经理 General manager / 经理 Manager
大堂副理 Assistant manager [AM]
宾客关系主任 Guest relation officer [GRO]
主管 Director / 领班 Supervisor
楼层服务员 Room boy / Room waiter
总台接待 Receptionist / 维修人员 Repairman
换钱change money
明信片postcard
洗衣袋Laundry bag
小心轻放Handle with Care / 请勿倒立Keep Top Side Up
常用句子
Are these your baggage?
这些是您的行李吗？
Is this everything, sir？
这是全部东西吗，先生？
May I take them for you? / Let me help you with your luggage.
我来帮您拿好吗？ / 让我来帮您拿吧。
I hope I'm not disturbing you.
我希望没有打扰您。
Just a moment, madam. I'll bring them to you right away.
等一会儿，夫人。我马上送来。
The bellboy will show you to your room, sir.
先生，行李生会送您到房间的。
Here is your room key.
给您房间钥匙。
You may[can] leave your luggage in the Concierge.
您可以把行李放在礼宾部。
Would you like to check your luggage here?
您要寄存行李吗？
Don’t worry, your luggage will be sent up at once.
别担心，您的行李很快就会送上去的。
When you check out, please call NO.63and we’ll help you with your luggage immediately.
如果您要退房，请致电63，我们将马上帮您运送行李。
May I know your room number? / What's your room number, please?
您能告诉我您的房间号吗？
May I have a look at your room card?
我可以看一下您的房卡吗？
Do you mind if I put your luggage at here?
我把您的行李放在这里好吗？
Please sign your name here.
请您在这里签名。
Would you like me to call a taxi for you? / Would you want a taxi?
你需要我为你叫一辆出租车吗？ / 需要出租车吗？
About 30 minutes by texi from here to Airport.
从这里到机场大概需要30分钟。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting
对不起让你久等了。
Would you tell me your phone number?
您能告诉我您的电话号码吗？
After you, please．/ You first, please.
你先请。
This way, please
这边请。
Is there anything else I can do for you？
您还有什么事要我做吗？
I see what your mean.
我了解你的意思。
I’ll send the luggage up by another lift.
我乘另一部电梯把行李送上去。
Here we are, sir, room 1335
先生，1335房到了。
情景对话
1，客人在门口时
A car pulls up in front of The first World Hotel and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.
汽车停在了第一世界大酒店门口，门童上前为Steven先生开车门。
场景一：
Doorman[D]:Good evening, sir and madam．Welcome to our hotel．
门童[D]：晚上好。欢迎光临！
Mr Steven[S]： Good evening．
Steven先生[S]：晚上好。
[D] Excuse me, sir． So you have got altogether four pieces of luggage？
D：对不起先生，您一共带了4件行李是吗？
[S] Yes.
[D] Ok．Leave it to me, sir. I’ll take care of your luggage.
D：好的，让我帮您拿吧，我会照看好行李的。
[S] Thank you．
S：谢谢。
[D] Not at all. The Reception Desk is straight ahead．This way, please．
D：不客气先生。总台就在前面，这边请。
场景二：
S：Excuse me，where is the restaurant？
S：对不起，请问餐厅在哪里？
D：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？
D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？
S：I'd like to try some Chinese food today．
S：今天我想来点中国菜。
D：The buffet?
D：要自助的吗？
S：Yes.
S：是的。
D：Is on the First floor．This way, please.
D：那在一楼，这边请。
S： What are the hours at the restaurant？
S：几点有饭吃呢？
D：Lunch 10∶30 a．m．to2∶00 p．m．；Dinner 5∶30 to 10∶00 p．m．．
D：午餐是上午10点半到下午2点，晚餐是下午5点半到晚上10点。
S：Thank you．
D： You're welcome．
2，带领客人到房间
Bellboy[B]： Is this everything, sir？
B：这是全部的行李吗，先生？
Mr Steven[S]：Yes, that's everything．
S：是的。
B：Ok, May I have a look at your room card？
B：能不能让我看下您的房卡？
S：Oh，yes．is 1335．
S：噢，好的。我住1335房。
B：I see．Now please follow me．I’ll show you to your room.
B：好的。现在我带您去您的房间。
S：Where is the Western restaurant？
S：西餐厅在哪呢？
B：Oh, it’s on the First floor. Get out the lift and turn right, sir.
B：在一楼，先生。出电梯右转就到了。
S：When will it open?
S：什么时候开呢？
B：The service time is 7:00am. To 10:00am..
B：营业时间是早上7点到10点。
S：OK。
B：Here we are, sir. Room 1335.Let me help you to open the door.
B：我们到了先生，1335房。让我帮您开门吧。
[门开后]
B：You first, sir. Do you mind if I put your luggage at here?
B：您先请先生，我把您的行李放在这里好吗？
S：It's OK, Thank you many much,
S：好的，非常感谢。
B：That’s my job.How do you like this room?
B：这是我们工作。房间如何呢先生？
S：It's very cozy．I like it very much.
S：非常舒适，我很喜欢。
B：Right, is there anything else I can do for you?
B：还有其他需要吗？
S：No, Thank you.
B：OK, Good night.
3，客人寄存行李
Mr Steven[S]：I want to check my luggage.
S：我想要寄存我的行李。
Bellman[B]：Certainly, sir. You can check luggage here. Please go through the formalities.
B：当然可以，先生。你可以把行李寄存在这里。请您办一下寄存手续。
S：No problem.
S：没问题。
B：May I know your room number?
B：您是几号房的？
S：My room number is 1335.
S：1335。
B：When will you take them back? Sir.
B：您什么时候来取呢？
S：About 30 minutes later.
S：大约半小时以后。
B：OK, please sign your name here.
B：好的，请在这里签个名。
B：Keep the luggage check card, and for drawing, please show the second half of this card.
B：请保存好行李寄存卡，当您来取回行李时，请出示这张卡的下半联。
S：OK, thank you very much. Bye bye.
B：See you. Sir.
4，客人要出租车
Doorman[D]：Would you like me to call a taxi for you?
D：需要一辆的士吗？
Mr Steven[S]：Yes, thanks.
S：是的。
D：Where to? Sir.
D：到哪里呢，先生。
S：To the airport.
S：到机场.
D：OK, Just moment, please.
D：好的，请稍等。
的士叫来后…
D：Sorry to have kept you waiting, sir. Are there four pieces in all?
D：不好意思让您久等了，先生。您一共是四件行李对吗？
S：Yes.
S：是的。
D：Let me take them to the trunk.
D：让我把他们放到后背箱吧。
S：OK, thank you very much.
S：非常感谢
餐厅英语口语
餐厅服务英语口语竞赛试题(A)
I Explanation(10)
1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式.
2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine.
Ⅱ Words 15分
餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish
特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine
Ⅲ Translate the fowling sentences into Chinese or English.
(一)汉译英25分
1,您愿意坐在哪儿
Where would you like to sit
2,我想要柠檬茶.
1 would like tea with a slice of lemon,please.
3,我们各付各的
Let's go Dutch.
4,请问您对用餐还满意吗
Is everything all right with your meal
5,对不起,女士,您能告诉我您的房号并出示您的房卡吗
Excuse me.madam.May l have your room card
(二)英译汉10分
1,Thank you very much.Have a nice evening.
非常感谢,祝您有个愉快的夜晚.
2,I'm sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible
对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗 一有空
桌子我们就马上通知您.
Ⅳ Answer the following question in English.(20分)
中国的菜系是什么
Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine
2,中餐的烹调方法有哪些
烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke
清蒸steam 烩stew 烘烤roast
V please introduce your Chinese restaurant to your guest.(10分)
餐厅服务英语口语竞赛试题(B)
I Explanation(10)
Banquet--宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的
仪式.
Self-service自助服务.有客人们自己从食品台上取事物的一种餐厅服务.
Ⅱ Translate the follwing Words into English(15分)
中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery
鲈鱼Perch 免税商店Duty Free Shop
Ⅲ Translate he following sentences into Chinese or English.
i汉译英(25分)
1,早上好!我能为您做点什么
Good morning! What can l do for you
2,我想来点清淡些的,你能推荐什麽吗
What would you recommend I prefer something light.
3,我希望没有打扰您.
I hope I'm not disturbing you.
4,(餐厅)供应时间是:早餐7点到9点.
Service hours are from7:00a.m.to9:00a.m.for breakfast.
5,感谢您让这件事引起我们的注意
Thank you for bringing this matter to our attention
1,The sweet and sour fish is particularly good tonight.Would you like to try
糖醋鱼是今晚特别推荐,您是否试试
2,You can hold the payment of the bill until you decide to leave if you like.
您可以等到要走的时候再付账.
Ⅳ Answer the following questions in English.(20分)
1,中国的菜系是什么
Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;zhejiang Cuisine:Hunan cuisine:Anhui Cuisine
2,中餐的烹饪方法有哪些
烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry
烟熏smoke 清蒸steam 烩stew 烘烤roast
V Please introduce your Chinese restaurant to your guest.(10分)
餐厅服务英语口语竞赛试题(C)
I Explanation(10)
Cafeteria:常用来指能为客人提供众多不同食品的一种自助餐厅
Hostess:领座员.在餐厅中负责餐桌和服务的女服务员,也为客人引领入座.
II Translate the following Words into English(15分)
餐厅经理:Manager of The Restaurant 席次卡Place Card
豆腐Bean Curd 矿泉水Mineral Water 客房送餐Room Service
Ⅲ Translate the following sentences into Chinese or English.
i汉译英(25分)
1,可以告诉我你的名字吗,先生
May l have your name please,sir
2,我可以向您推荐青岛啤酒配餐吗 它非常合适.
May l suggest Tsingtao Beer with your meal It goes well with it.
3,尝尝我们的特制鸡尾酒怎么样
How about our special cocktail
4,我在等一位朋友,稍后再点.
I am waiting for a friend.I will order later.
5,我要吃点冰淇淋和新鲜水果.
I would like to have ice cream and fresh fruit.
ii英译汉(10分)
1,Would you like to pay cash or by credit card
请问您是付现金还是用信用卡
2,I'm afraid we do not have time to prepare the dish unfortunately.May I suggest something else
对不起,恐怕我们没有这道菜,我可以向您推荐别的吗
Ⅳ Answer the following questions in English.(20分)
3,中国的菜系是什么
Shandong Cuisine:Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine:Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine
2,中餐的烹饪方法有哪些
烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke清蒸steam 烩stew 烘烤roast
V Please introduce your Chinese restaurant to your guest.(10分)
餐厅常用英语口语试题
一,考核标准
1.餐厅服务用语英汉互译
2.答案完整,语言表达清楚流利,反应敏捷
3.注意语音语调
二,考核题目
(一)点菜用语
1.请给我菜单. May I have a menu,please
2.是否有中文菜单 Do you have a menu in Chinese
3.在用晚餐前想喝些什么吗 Would you like something to drink before dinner
4.餐厅有些什么餐前酒 What kind of drinks do you have for an aperitif
5.可否让我看看酒单 May I see the wine list
6.我可以点杯酒吗 May I order a glass of wine
7.餐厅有那几类酒 What kind of wine do you have
8.我想点当地出产的酒 I'd like to have some local wine.
9.我想要喝法国红酒 I'd like to have French red wine.
10.是否可建议一些不错的酒 Could you recommend some good wine
11.我可以点餐了吗 May I order,please
12.餐厅最特别的菜式是什么 What is the specialty of the house
13.餐厅有今日特餐吗 Do you have to day's special
14.我可以点与那份相同的餐吗 Can I have the same dish as that
15.我想要一份开胃菜与排餐(鱼餐).I'd like appetizers and meat(fish)dish.
16.我正在节食中. I'm on a diet.
17.我必须避免含油脂(盐份/糖份)的食物. I have to avoid food containing fat(salt/sugar).
18.餐厅是否有供应素食餐 Do you have vegetarian dishes
20.你的牛排要如何烹调 How do you like your steak
21.全熟(五分熟/全生). Well done(medium/rare),please.
(二)餐厅常见用语
1.What kind of food do you prefer 你喜欢哪—种菜
2.Do you like Chinese food 你喜欢中国菜吗
3.What kind of food do you like,Chinese or American 你喜欢吃什么菜,中
式的还是美式的
4.Would you tell me where the Chinese restaurant is 请你告诉我中国餐馆在
哪里
5.Do you know where I can get a quick snack 你知道哪里有快餐可吃
6.What would you have for dinner 你要吃什么
7.What would you like to order 你要点些什么菜
8.Have you ordered yet 你点过菜了吗
9.No,not yet,I am waiting for a friend.I will order later.还没有,我在等一位朋友,稍后再点.
10.What would you recommend 请你推荐一些好莱好吗
11.What's your to day's special 今天的特色菜是什么
12.I would like to have something simple.我想吃些简单的东西.
13.What will you have for dessert 你喜欢吃点什么点心
14.We are in a hurry.我们要赶时间.
15.Please rush your orders.我们点的菜请快送来.
16.The beefsteak is very good today.今天的牛排很不错.
17.1 will take the beefsteak.我就要份牛排.
18.How would you like to have beefsteak,well-done or rare 你喜欢的牛排
是熟一些还是生的
19.I would like my beefsteak well done.我要熟一点儿的牛排.
20.How about a drink 喝一杯怎样
21.Bottoms up! 干杯1
22.To your health! 祝你健康1
23.I ask you to join me in drinking to the health of Mr Chen.请你跟我一起举杯祝陈先生健康.
24.I ask you to join me in drinking to the future success of our cooperation.请
你跟我一起举杯预祝我们合作成功.
25.I'm looking for a cheap l ace to eat.我要找个便宜的地方吃.
26.Is there a restaurant near here 这附近有餐馆吗
27.Can you recommend me a good restaurant 你能介绍一间好餐馆吗
28.Is there a Chinese restaurant in this town 在本镇有中国吗餐馆.
29.Can you show me a restaurant where they serve good food at reasonable
prices 请你告诉我哪里有公价钱道而菜又好的餐馆好吗30.How is service 服务怎么样
31.Could have the menu,please 请给我一从菜单好吗
32.Here is the menu,sir. 先生,菜单就在这儿.
33.Are you ready to order now 你现在就准备点菜吗
34.Where did you have dinner last night 昨晚你在什么地方吃饭的
35.Do you like Chinese dishes 你喜欢中国菜吗
36.It's very delicious. 它的味道很好.
37.The food Is too salty. 菜太咸了.
38.I'm thirsty. 我口渴了.
39.Give me a glass of cold water,please.请给我一杯冷水o
40.I'm on a diet.我在节食中.
41.I don't feel like eating more. 我不想再多吃了.
42.It was a very enjoyable dinner. 这是个令人愉快的一餐.
43.What would you like to drink 你要喝点儿什么
44.Could I have a cup of coffee 我想要—杯咖啡好吗
45.Would you like coffee or tea 你要喝咖啡还是茶
46.I would like tea with a slice of lemon,please.我想要柠檬茶.
47.Do you like to have anything else 你还要吃别的东西吗
48.No,thanks.I have had enough.不用,谢谢.我已经吃饱了.
49.I would like to have ice cream and fresh fruit.我要吃点冰淇淋和新鲜水果.
50.Help yourself to anything you like. 你喜欢什么随便吃.
51.Please pass me the salt and pepper. 请把盐和胡椒递给我.
52.I ordered ten minutes ago. 我10分钟前就点菜了.
53.I have been waiting for haft an hour.我一直等了半个小时.
54.Why is our order so late 为什么我点的菜那么慢
55.I can't wait any longer. 我不能再等了.
56.Please serve us as quickly as possible. 请尽快服务.
57.Could I have the bill please 请把账单给我好吗
58.Here you are,please pay the bill at the cashier's desk.这就是,请到柜台付账.
59.Let's me pay my share. 我们各付各的.
60.No,It's my treat. 不,这次我请客.
61.May I pay this time 这次我请客好吗
西餐厅常用英语口语
西餐厅常用语
1. Do you like to go out eating?
想不想出去吃呢?
有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说 go to eat , go out eating 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒.
如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人家问你, "Where did you go?" 你就可以答说 "lunch."
2. There is a Deli over there, do you like it?
那里有一家 Deli (餐厅), 你喜不喜欢呢?
美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有 Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如 SUBWAY 就可以算是 Deli. 另外还有 Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热食类的食物.
Deli 这个字是 delicatessen 的简写, 可是现今在美国一般只会听到 deli 而很少听到 delicatessen 了!
3. What do you like to drink?
想要喝什么?
美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你 What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就说 Just water.
值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人说到 have a drink 时, 他们多半指的是 alcoholic, 也就是含酒精的饮料. 所以如果有人问你, "Come on, have a drink with us." 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦!
4. Are you ready to order or just a minute?
你们准备好了吗? 还是要再等一会?
通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说 Just a minute. 或是 Wait a few more minutes. 请他等一下, 他会说 OK. I'll be back. (好, 那我等下再来.)
5. Do you want to separate check?
你们要不要分开付帐?
比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说 We want to separate check. 有时他们也会主动问你, Do you want to separate check? 或是 Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅 separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是 one check 就可以了.
6. How do you like your steak cooked?
你的牛排要几分熟?
通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用 bloody 来代替 rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试 bloody as hell 的点法. 但请注意一下 bloody 这个字在英国英语中有点类似 fxxx 的意思, 所以除非有把握不然不要拿出来乱用.
记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要 well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下
7. How do you like you egg cooked?
你的蛋要几分熟?
蛋的说法跟肉类又不一样,不要像我刚来时听人家这么问就自作聪明回答 Well done. 把人家给笑掉大牙. 蛋的回答方法是 1. Scramble 炒蛋 2. Sunny side up 只煎一面的荷包蛋, (这句话很有意思, 因为荷包蛋像太阳, 所以老美用 sunny side 来形容) 3, Sunny side down 二面都煎或是 ease over.
白煮蛋的话也分二种, 一种叫 soft boil 一种叫 hard boil. 所谓的 soft boil 是指让蛋黄的部份还有点液体状, 而 hard boil 则是指整个的蛋黄都煮成固体状的.
有些店例如 Waffle House 连 hash brown 也会问 How do you like it cooked? 这个也有很多选择, 不过一般我只会回答二种, patty (饼状) 跟 scattered (分散状)
8. Did you burn it?
你把它烤焦了吗?
记得刚来美国时烤焦了不知怎么说, 我就说 Why do you have black part on your steak, 结果人家当然也是有听没有懂, 其实烤焦了很简单, 就是 burn. 美国许多建筑物都有浓烟侦测警报, 所以每次要是有人忘了什么东西在炉子里警报大作, 真是乱吓人的. 这时如果你看到你的室友一脸无辜地站在你面前, 你就可以问他, Did you burn something?
9. Can I have some more bread?
能再多给我点面包吗?
美国餐厅中的面包吃完了可以一直拿不用钱, 所以吃不饱时就尽量吃面包吧! 另外提醒一点, 国内说的土司面包在美国就叫 bread, 所谓的土司面包 (toast) 指的是在面包上涂上一层蒜泥或是奶油下去烤的面包才叫 toast, 就像是去 "我家牛排" 他们给的那种面包才叫 toast.
当初一直以为我们说的土司面包就叫 toast, 造成不少误会. 故事就是有一次我去美国接待家庭住, 早餐时妈妈问我要吃什么, 因为我不想太麻烦人家, 我又刚好看到桌上有土司面包, 所以我就说 toast, 结果害人家还大费周章跑去帮我烤面包. 其实我应该说 bread. 就不会造成别人的误会了.
10. Can you give me a doggie bag?
能不能给我一个狗食袋?
东西点太多吃不完怎么办? 这么说就对了. 说 doggie bag 是因为不希望别人觉的你太小气, 吃不完还要带回家吃, 所以说是给狗吃的. 或是用 doggie box 代替 doggie bag 也可以, 因为大部份的餐厅给的都是盒子而不是袋子.最后提醒一点, 请不要在高级的餐厅说 doggie bag , 那是不太礼貌的, 你可以只说 Can you give me a box? 就好了.
另外一种常用的叫 "Wrap it up." 这就相当于中文里的, 帮我打包起来的意思. 在美国的中餐馆打包也很有意思, 有时候你说要打包他们还会问你要不要饭? 当然要啦! 这样子下一餐的饭跟菜就通通有著落了.
11. Check, please.
结帐.
吃完饭别忘了给钱喔! check 就是结帐的意思, 另外也可以说 buy the bill, 就跟中文里说的买单是一样的. 当然吃完了饭请别忘了给小费喔!下载本文
