Part 1 Greetings问候
1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?
欢迎光临山西国贸大饭店。我是...，请问我该怎么称呼你呢？
2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?
先生/女士，你好！请问我能为您做点什么？
3. My name is ..., is there anything else I can do for you, just let me know.
我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?\\Have you booked the room?\\Are you the vip?
请问有预订吗？\请问你是会员吗？
6.What kind of room would you like ?
请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .
对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .
抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?
这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?
打扰一下，您能拼写一下您的名字吗？
11.We can only keep your table /room till …
我们能保留您的房间直到...
12.Let me show you to your room ,this way please .
让我带您到房间，这边请。
Part 2 Helping to Check-in帮助入住
1.Please have a seat for a while, I’ll help you with the check-in procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。
2. Would you please give me your passport or ID card and credit card ?, I’ll help you to fill in the form.
请把您的护照和信用卡交给我，我帮您办理入住手续。
3. How many nights will you stay this time?
这次入住您会住多少天？
4. Which room would you like, we have these kinds of rooms...?
您是要哪种房间？
5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）?
先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？
6.Here is your room key and the breakfast coupon. Would you please sign here?
这是您的房卡和早餐券。请您在这里签个名好吗？
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。
Part3 Providing Service During Staying居住期间服务
1.Regular Service常规服务
(1) Please wait a second. I’ll transfer it for you. .
请稍等一下，马上为你转接过去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk
酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。
(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM 机）上提取现金。
(6) What denominations would you like?
你想要什么面值的人民币呢？
(7)I’m sorry, but we do not accept the dollars with CB.
对不起，我们这里不收CB版的美金。
(8)Can I fax this paper?
我可以传真这份文件吗？
-Certainly, sir. Where do you want to fax it to?
当然可以，先生。请问是传真到哪里的？
-How would you like to pay for it, sir?
你打算怎样付款呢，先生？
-Could you charge it to my room bill?
可记在我的客房账单内吗？
-Sure. Here is your fax record, Sir. Would you please sign here?
当然。这是你的传真记录，先生，麻烦你在这里签名好吗？
(9)Could you please send a car to the airport to pick me up?
你能安排一辆车到机场接我吗？
(10)Could you please give us your flight No.?
你能告诉我您的航班号吗？
常用词汇
opposite 对面的 passport 护照
elevator 电梯 manager 经理
supper 晚餐 supervisor 主管
journey 旅程 teppanyaki 铁板烧
hot pot 火锅 butter 黄油
jam 果酱 fork 叉bowl 碗chopsticks 筷子candle 蜡烛lighter 打火机 weather 天气 cigarette 香烟 napkin 餐巾toothpick 牙签 apparatus 健身器材
opener 开瓶器 plate 盘子 knife 刀
quarter 一刻钟
congratulations 祝贺 bank 银行
dinner正餐，宴会lemonade 柠檬水order 点菜sake 清酒
pepper 胡椒 snack 小吃，零食 souvenir 纪念品 lobby 大堂supermarket 超市booth 雅间 breakfast 早餐lunch午餐cancellation 取消confirm 确认colleague 同事percent 百分之January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十Sunday 星期日 Monday 星期一 Tuesday 星期二 Wednesday 星期三 Thursday 星期四 Friday 星期五 Saturday 星期六 weekdays 周一至周五 weekend 周末Entertainment Department 娱乐部Shopping Arcade 商品部International Conference Hall 国际会议厅Conference Room 会议室Room Reservation 客房预订Any time Hold the line 别挂电话Half price 半价Service charge 服务费Check in 登记住宿Check out 结账离店Room card 房卡Breakfast ticket 早餐券Very Important Person （VIP） 重要客人Business card 名片Room service 送餐服务Laundry service 洗衣服务Business hour 营业时间Western food 西餐Tanjia cuisine 谭家菜Cantonese food 粤菜UBC coffee 上岛咖啡Baby chair 婴儿椅Soda water 苏打水Orange juice 橙汁Mineral water 矿泉水Ice cream 冰淇淋Wine list酒水单French fries 炸薯条Japanese cuisine 日本菜式Paper napkin 餐巾纸Health club 健身房Billiard room 台球室Swimming pool 游泳池
Race apparatus 跑步机
常用句子
1、 Welcome to Great Wall hotel! 欢迎来到长城酒店！
2、 Call for service at any time. 有事随时叫我。
3、 Thank you for waiting. 谢谢您的等待。
4、 How do you like our hotel? 您对我们酒店的印象如何？
5、 Is this your first time to visit QHD? 这是您第一次来秦吗？
6、 I’ll try my best to help you. 我会尽力帮助您。
7、 Sorry to have kept you waiting. 对不起，让您久等了。
8、 Thank you for your comments. 感谢您的意见。
9、 Breakfast will be served form 7:00 to 9:30 at the hall of Chincse restaurant.
早餐时间是7-9，地点是中餐大厅。
10、 Go straight ahead, and then turn your left, it’s just opposite the elevator.
向前走，然后左转，就在电梯对面。
11、 Could I surf the Internet in your hotel? 你们酒店可以上网吗？
12、 How many people are there in your party? 您一共几位？
13、 I’ll repeat it for you, a table for six for tonight. It is Western food and you are coming at 6:30. 我重复一下您的预定，今晚西餐六人位，6：30到。
14、 Thank you for calling us. We’ll expect you. 谢谢您的来电，我们期待您的光临。
15、 What’s your business hour? 你们的营业时间是怎么样的？
Our restaurant is open from 10:30a.m.until 12 midnight. 我们餐厅上午8点开，晚上12点关门
16、 I’m sorry, the restaurant is full. 对不起，我们餐厅预定已满。
17、 Here is your tabale, is it Ok? Your waitress will serve you soon.这张桌子可以吗？服务员马上过来为您服务。
18、 Would you care to have a drink on the second floor? We’ll call you when a table is free.
您可以先在二楼先喝点东西吗？有空位我们会叫您的。
19、 Let me repeat your order. 让我重复一下您点的菜。
20、 Can I take your order now? 可以点餐了吗？
21、 How would you like your steak? Rare, medium rare, medium, medium well or well done? 您的牛排要几成熟的，生的，三成，五成，七成还是全熟？
22、 Take your time and enjoy it. 请您慢慢享用吧。
23、 Do you have any recreation facilities in the hotel? 你们酒店有什么娱乐设施吗？
24、 We have gymnasium, billiard room, bridge chess room and dance hall. 我们有健身房，台球室，棋牌室和舞厅。下载本文
