What is your business scope please?
you are manufacturer or trader?
you will buy the machine by yourself or for your client?
缺货：
Dear customer,
Thank you for choosing our products.
I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently!
We would check the product quality and try our best to make sure to receive it in a satisfactory condition.
Thanks for your purchase again and we will update courier no.to you soon.
Bella
二、催付款：
Dear customer,
Thank you for your order.
We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours.
We will prepare for your order at once after you pay.
Thank you in advance.Have a nice day.
Best wishes
Bella
As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.
Dear,
We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013.
You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online.
Awaiting your immediate response.
We are expecting your comment no matter what it is.
三、付款后：
Dear ***,
Thank you for choosing our products.
Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.
We would check the product quality and try our best to make sure to receive it in a satisfactory condition.
Thanks for your purchase again and we will update courier no.to you soon.
bella
四、货物发出后：
Dear customer,
Thank you for choosing our products.
Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.
We would check the product quality and try our best to make sure to receive it in a satisfactory condition.
Thanks for your purchase again and we will update courier no.to you soon.
bella
五、货物发出填出物流单号后：
Dear,
Thanks for your order.The product has been arranged with care.You may trace it on the following website after two days:
http://www.17track.net/zh-cn
Kindly be noticed that international shipping would take longer time(7-21 business days for China post,3-7 for EMS).We sincerely hope it can arrive fast.And you can be satisfied with our products and services.
As well,we would appreciate very much if you may leave us five_star appraisal and contact us frist for any question,which is very important for us.
We treasure your business very much and forward to serving you again in the near future.
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
六、跟催买家作出评价：
Dear customer,
We are glad you have received the goods.
Being a seller on Aliexpress,feedback from customers are of vital importance to us.5-star appraisal and positive feedback will help us improve our products and services.
If you have any other concern or are not so satisfied in any regard,please have no hesitation us firstly.We will try our best to solve your problem.
Many thanks for your time on this.
Bella
I'm glad you have received the goods smoothly, hope you can satisfied. We will be grateful if you can provide us with a positive feedback!If you can help us take a few product photos on the evaluation, it would be great.
七、收到买家正面评价后：
Dear customer,
Thanks for your positive appraisal.
We will strive for providing better services and products for you in the future.
Welcome your next coming.
bella
模板四：收到评价后
A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：
Dear Valued Customer,
Thank you for your recent positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
You can check out more great products from our store: www.storename.aliexpress.com
We hope we’ll see you again on our store soon.
Yours sincerely,
Seller Name
B：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：
Dear Valued Customer,
We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.
Please contact us at any time so we can find out why you were unhappy and resolve your problems. We hope then you can revise your feedback into a positive feedback for us!
Yours sincerely,
Seller Name.
八、客户投诉产品质量有问题：
投诉交期
All of our products are shipped within 48 hours, and the end of April we have optimized so the logistics, I believe that the aging of the transport has been greatly improved. But i'm still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.
Dear customer,
I am very sorry to hear about that.Since i did carefully check the order and the package to make sure everything was in good condition before shipping it out, i suppose that the damage might have happened during the transportation.But i’m still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.
Best Regards
bella
九、货物断货
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXXX? If there’s anything I can help with, please feel free to contact us. Thanks！ Best Regards
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXX ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！
提示：请在横线处添加同类产品的链接。
十、折扣
Dear $buyer,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions. Thanks & Best regards!
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX 个产品，我们可以为您提供XX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提供的折扣。
十一、买家议价
Dear buyer,
Thank you for taking interests in our item. I’m afraid we can’
t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!
译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！ 提示：请添加希望买家购买的件数和您所能提供的折扣。
十二、订单超重导致无法使用小包免邮的回复
Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
十三、海关税 (customs tax)
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
Sincerely,
(Your name)
十四、因为物流风险，卖家无法向买家国家发货时给出的回复
Dear X,
Thank you for your inquiry.
I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.
I appreciate for your understanding!
Sincerely,
(Your name)
十五、回访信
E类树莓派
Dear friend,
I am Bella from AliExpress store :LANDZO Electronic Technology Technology Co.,Ltd which you have bought raspberry pi before,today, to be a return visit, to help us grow, so as to provide customers with better services and products.
1.Could you tell me about what is your purchase purpose?
2.You will buy the machine by yourself or for your client?
3.If there is any doubt with product after you received please feel free to contact me.
4.Would i have honor to ask for your Skype or account,therefore you can contact us freely. (my skype:*********************** ; my account:Bella wang)
It was the fourth anniversary of the established of our company,this product is discount for you :
http://goo.gl/Dx1Nhb
If you want more discount goods,welcome to visit our AliExpress store :
http://hz.aliexpress.com/store/428351
Waiting for your reply.
Best Regard
E类R3蓝色板子
Dear friend,
I am Bella from AliExpress store :LANDZO Electronic Technology Technology Co.,Ltd which you have bought R3 before,today, to be a return visit, to help us grow, so as to provide customers with better services and products.
1.Could you tell me about what is your purchase purpose?
2.You will buy the machine by yourself or for your client?
3.If there is any doubt with product after you received please feel free to contact me.
4.Would i have honor to ask for your Skype or account,therefore you can contact us freely. (my skype:*********************** ; my account:Bella wang)
It was the fourth anniversary of the established of our company,this product is discount for you(sure，If you get the goods to give us 5-star appraisal and positive feedback,we will give you surprise) :
http://goo.gl/Dx1Nhb
If you want more discount goods,welcome to visit our AliExpress store :
http://hz.aliexpress.com/store/428351
Waiting for your reply.
Best Regard
Bella
主题: Company fourth anniversary, pay a back vist and big discount!
Dear customer,
Thank you for visiting Landzo store and buy our products, I am Bella, customer service, from AliExpress store:LANDZO Electronic Technology Co., Ltd, Now I am writing for keeping in touch with you for further business. I am very caring about if you satisfied with our products and services.
1.Could you tell me something about what is your purchase purpose?
2.What is used for?
3.Do you wish to be be our distributor?
If there is any problem with products after you received please feel free to communicate with me.Would I have the honor to ask for your Skype or account, Or you can add me at -bella wang. Therefore you can contact us freely and I can provide you cheaper and high quality products in time.
It was the fourth anniversary of the established of our company,here is discount for you:http://goo.gl/DNtpzI, if you want more discount goods, welcome to visit our AliExpress store:http://www.aliexpress.com/store/428351.
Best Regard
Your sincerely!下载本文
